Terms and Conditions

Last updated: May 12, 2025

1. Description

TRIBBU has developed a ridesharing platform that can be accessed from the mobile application, which is designed to connect drivers traveling to a certain destination with passengers heading to the same or similar destination, so that they can share the Journey and the associated costs (hereinafter referred to as the “App”).

The purpose of these terms and conditions is to regulate access and terms of use of the App. Please read these conditions carefully. You understand and acknowledge that TRIBBU is not a party to any contract, agreement or contractual relationship, of any kind, signed between the Users of its App.

By clicking on “Register with an email address”, you acknowledge that you have read and accepted these general terms of use.

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2. Definitions

For the proper interpretation of this document, the following definitions will be taken into account:

‍“Announcement” means an advertisement related to a Trip published by a Driver user on the App; “TRIBE” has the meaning given to it in Article 1 above;

‍“CGU” means these General Terms and Conditions of Use;

‍“Account” means the account that must be created to be a User and be able to access certain services offered by the App;

‍“Driver” means the User who uses the App to share a Journey with another person in exchange for sharing the costs associated with the trip, and transporting that person on a specific Route on the date and time when the Driver has previously organized the Journey;

‍“Confirmation of the reservation” has the meaning given to it in Article 4.2.1 below;

‍“User-developed content” has the meaning given to it in Article 11.2 below;

‍“Management Expenses” has the meaning given to it in Article 5.2 below;

‍“User” means anyone who has created an Account on the App;

‍“Passenger” means the User who has agreed to share a Journey with the Driver, or, if applicable, the person on whose behalf he has reserved a Seat for a User;

‍“Shared expenses” means, for a given Journey, the amount of money requested by the Driver and accepted by the Passenger for their contribution to the travel expenses;

‍“Square” means the seat reserved by a Passenger in the Driver's vehicle;

‍“App” has the meaning given to it in Article 1 above;

‍“Reserve” has the meaning given to it in Article 4.2.1 below;

‍“Services” means all the services offered by TRIBBU through the App;

‍“Website” means the website that can be accessed from the address www.tribbuapp.com

‍“Section” has the meaning given to it in Article 4.1 below;

‍“Journey” means the route subject to an Announcement published by a Driver on the App by which the Driver agrees to share a Journey with Passengers, Users of the App, in exchange for sharing the costs associated with the Journey.

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3. Registration in the app and creation of the account

3.1 Terms of Registration in the App

The Platform can only be used by people over 18 years of age. Registration on the platform by a minor is strictly prohibited. By accessing, using or registering on the Platform, you confirm and guarantee that you are over 18 years of age.

3.2 Creating an Account

The Platform allows Users to post and view Announcements and interact with each other to book a Place. It is not possible to view the Announcements without being registered on the Platform. You must verify your company/university/city council code or email address to enter the platform.

To create your Account, you must fill in all the required fields in the registration form.

To register on the Platform, you must have read and accepted these T&C and the Privacy Policy.

By creating your Account, regardless of the method selected, you agree to provide true and accurate information, and to update such information through your profile or by sending a notification to TRIBBU, in order to ensure its relevance and accuracy for the entire duration of your contractual relationship with TRIBBU.

You are solely responsible for the use of your Account by third parties, unless you have expressly notified TRIBBU of the loss, fraudulent use by a third party, or disclosure of your password to a third party.

Remember not to create or use, under your own identity or under the identity of a third party, any Account additional to the one created initially.

3.3 Verification

TRIBBU may, for purposes of transparency, improvement of veracity or prevention or detection of fraud, establish a system to verify part of the information provided in your profile. These are, fundamentally, those cases in which you enter your telephone number or provide us with an Identity Document.

You acknowledge and accept that any reference in the Platform or Services to “certified” information, or to any other similar term, only means that a User has successfully passed the existing verification procedure on the App or Services to provide more information about the User with whom they are considering sharing a Journey. TRIBBU cannot guarantee the veracity, reliability or validity of the information subject to the verification procedure.

TRIBBU reserves the right to ask drivers for their driver's license and/or civil liability insurance and to share this information with their company/university to verify that both documents are valid.

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4. Use of the services

4.1 Publication of Announcements

As a User, as long as you meet the conditions set out below, you can create and publish Announcements in the App by entering information about the Journey you are going to take (dates/times/points of pickup and arrival, number of places offered, options available, number of shared costs, etc.).

You will only be able to post an Ad if you meet each and every one of the conditions indicated below:

I. you have a valid driver's license;

II. you only publish Ads with vehicles you own or used with the express consent of the owner, and as long as you are authorized to use the vehicle for ridesharing purposes;

III. You are and will remain the primary driver of the vehicle subject to the Announcement;

IV. the vehicle has at least valid third-party insurance; V. you have no contraindications or medical incapacity to drive;

VI. The vehicle you are going to use for the Journey is a 4-wheeled passenger car with a maximum of 7 seats, excluding those known as “license-free” vehicles or light quadricycles and quad bikes;

VII. you have no intention of posting another advertisement for the same Journey on the App with the same date and time;

VIII. you do not offer more Seats than those available in your vehicle and those allowed in the App;

IX. all the seats offered have a seat belt, even if the vehicle is approved with seats without a seat belt;

X. you use a vehicle that is in good condition and that complies with all legal regulations, and that the vehicle has the updated MOT Certificate;

XI. Comply with the provisions of section 3; You acknowledge that you are solely responsible for the content of the Ad that you publish on the App. Therefore, you recognize and guarantee the veracity and accuracy of all the information included in your Announcement, and you undertake to carry out the Journey under the conditions described in your Announcement.

Your advertisement, as long as it complies with these CGU, will be published on the App and can therefore be seen by all Users who search the App or on the website of the companies associated with TRIBBU. TRIBBU reserves the right, at its sole discretion and without the need for prior notice, not to publish or delete, at any time, any Advertisement that does not comply with these Terms of Use or that it believes may damage your image, the image of the App or the image of the Services.

You acknowledge and accept that the criteria used to classify and establish the order in which your Ad is displayed among other Ads are at the sole discretion of TRIBBU.

TRIBBU and the company promoting the service reserve the right to modify the incentives at any time, making the corresponding notification to all users of such change.

4.2 Book a Place

TRIBBU has established a system for booking seats online (“Reservation”) for some of the Routes offered on the App.

When a Passenger is interested in an Announcement, they can make an online Reservation request. This Reservation request will be automatically accepted by the Driver. At the time of the Reservation, the Passenger makes the online payment for the amount of Shared Costs and the related Management Fees, if applicable. Once payment has been received by TRIBBU and after the validation of the Reservation by the Driver, if applicable, the Passenger receives a Reservation Confirmation (the “Reservation Confirmation”).

In case of rejection or expiration of the Reservation request by the Driver, the Passenger receives a refund in the amount of the total amount paid at the time of the Reservation request.

At the time of the Booking Confirmation, TRIBBU will provide you with the telephone number of the Driver (if you are the Passenger) or the Passenger (if you are the Driver). From this moment on, you are solely responsible for the fulfillment of the contract that binds you to the other User.

4.2.1 Nature of the reservation of places and terms of use of the services on behalf of a third party

Any use of the Services, both as a Passenger and as a Driver, is related to a specific name. The identity of the Driver and the Passenger must match the identity provided by them to TRIBBU and to the other Users participating in the Journey.

The App is designed to reserve seats for people. It is forbidden to reserve a place to transport any object, package, animal that travels alone or any other material element.

It is also prohibited to post an Announcement for any Driver other than you.

4.3 Evaluation System

4.3.1 Operation

TRIBBU encourages you to post your comments and/or reviews about a Driver (if you are a Passenger) or about a Passenger (if you are a Driver) with whom you have shared a Journey or with whom you are supposed to have shared a Journey. However, you are not allowed to leave any comments about another Passenger if you are a Passenger, or about any other User with whom you have not traveled or with whom you did not plan to travel.

Your opinion, like the opinions published by other Users about you, can only be viewed and published on the App after the shortest of the following periods: (I) immediately after both of you have left a comment, or (II) after a period of 14 days after the first review.

You can reply to a comment made on your profile by another User 14 days after the date the comment was received. The comment and, if applicable, your response, will be published on your profile.

4.3.2 Moderation

You acknowledge and accept that TRIBBU reserves the right not to publish or to delete any comment, question, opinion or answer to them if it considers that their content does not comply with the provisions of these Terms and Conditions.

4.3.3 Limit

TRIBBU reserves the right to suspend your Account, limit your access to the Services, or terminate these Terms if (I) you have received at least three negative reviews and (II) the average reviews you have received have a score of 3 or lower.

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5. Financial Conditions

Accessing and registering on the App, as well as searching, viewing and publishing Ads, do not involve any cost. However, the Reservation will be made after the corresponding payment of a fee, under the conditions described below.
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5.1 Shared Costs

The Shared Costs are determined by you, as a Driver, under your sole responsibility. It is strictly forbidden to obtain any type of benefit through the use of our App. Therefore, you agree to limit the amount of shared costs requested from your Passengers to the actual costs of the journey you are going to share with the Passengers. Otherwise, you will assume the risks of requalifying the transaction made through the App.

When you publish an Announcement, TRIBBU will suggest a Number of Shared Costs, which mainly takes into account the nature of the Journey and the distance traveled. This amount is indicated only as a guide and you can increase or reduce it taking into account the actual costs of the Journey. To avoid abusive use of the App, TRIBBU limits the possibility of adjusting Shared Costs.
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5.2 Management Expenses

In the context of Reservation Trips, TRIBBU will not charge for the use of the App. There will be no Management Fees associated with making the Reservation, and no rates based on Shared Costs will be calculated. There will be no commission from TRIBBU on each reserved seat, nor will there be any commission from MangoPay. TRIBBU does not charge any amount for Seats subject to a Reservation by a Passenger.
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5.3 Rounding
You acknowledge and accept that TRIBBU may, at its sole discretion, round up or down the Management Fees and the Amount of Shared Costs.
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5.4. Methods of payment and repayment of the Amount of costs shared to the Driver‍

5.4.1 PAYMENT PLATFORM AGREEMENT

The payment processing services for Drivers and Passengers at TRIBBU are provided by MangoPay and are subject to the MangoPay Terms of Service, which can be found in the following linking; together, the “MangoPay Services Agreement”. By accepting these terms or continuing to operate as a User on TRIBBU, you agree to comply with the obligations of the MangoPay Services Agreement, which may be amended by MangoPay from time to time. In order for TRIBBU to offer payment processing services through MangoPay, you agree to provide TRIBBU with complete and accurate information about you and your business, and you authorize TRIBBU to share such information and transaction data related to the use of the payment processing services provided by MangoPay.

5.4.2 MANGOPAY PAYMENT SOLUTION.

TRIBBU uses the infrastructure of the payment provider Mangopay to be able to offer all payment processing services within the application. For the avoidance of doubt, TRIBBU does not provide any payment processing services for Members and does not take possession of Member funds. When the Passenger confirms the Shared Car Trip, you, as a Driver, have the option of receiving your Cost Contribution in your bank account or accumulating it in your virtual wallet within the application.

To do this, you can use the Mangopay Payment Solution by signing a contract directly with the Mangopay Payment Solution Provider and accepting the Mangopay Terms and Conditions.

In order to receive the first transfer of the Cost Contribution, you will be asked to provide your bank account details, as well as your postal address. If you don't, or if the information you provide is incorrect, inaccurate or not up to date, the Cost Contribution will not be transferred.

The transfer will be made by the Mangopay Payment Solution Provider. At the end of the 5-month period, any amount of the Cost Contribution that you have not claimed since the date it appeared in your Account through the Mangopay Payment Solution will be considered to belong to TRIBBU.

5.4.3 KYC CHECKS

By using the Mangopay Payment Solution, you accept that you may be subject to regulatory procedures applied by the Payment Solution Provider in accordance with its general terms of use. These procedures may include identity checks and other “Know Your Customer” (KYC) requirements based on the criteria established by the Mangopay Payment Solution Provider. These criteria may include financial thresholds depending on the total amount of Cost Contribution payments you make.

For KYC verification purposes, you may be asked to provide the additional information requested by the Mangopay Payment Solution Provider. If you do not provide the required documents, you will not be able to receive the Cost Contribution until your identity is confirmed.

There may be situations in which the Mangopay Payment Solution Provider must, in accordance with applicable laws, suspend the transfer of the Cost Contribution or access to the Payment Solution. TRIBBU has no influence over such actions of the Mangopay Payment Solution Provider.

The KYC checks carried out by the Mangopay Payment Solution Provider are different and independent from the checks that TRIBBU may carry out in connection with the use of the Platform in accordance with these Terms and the Privacy Policy.

5.4.4 COLLECTION AUTHORIZATION

By using the App as a Driver for Reservated Trips, you grant TRIBBU an authorization to collect the amount of Shared Costs in your name and in your name. Consequently, in the context of a Trip, and after the automatic or manual acceptance of the Reservation, TRIBBU charges the total amount paid by the Passenger (Management Fees and Number of Shared Costs), depositing the Amount of shared costs to the associated Mangopay Driver's account (5.4.1).

You acknowledge and accept that none of the above amounts received by TRIBBU on behalf of the Driver entitle you to the collection of interest. You undertake to respond with due diligence to any request from TRIBBU, and in general, to any competent administrative or judicial authority, especially with regard to the prevention of money laundering. You fundamentally agree to provide, upon your request, any useful evidence of your address and/or identity.

If there is no response to such requests, TRIBBU may take whatever measures it deems necessary, such as freezing the amounts paid and/or suspending your Account or resolving these Terms and Conditions.

5.4.5 PAYMENT OF THE AMOUNT OF SHARED COSTS TO THE DRIVER

After the Journey, Passengers will have a period of 24 hours from the time the Journey has ended to submit a complaint to TRIBBU about the Journey. In the absence of a complaint from Passengers during this period, TRIBBU must consider the Journey as confirmed.

From the moment of this express or tacit confirmation, you will, as a Driver, have a credit to be credited to your Account. This credit corresponds to the total amount paid by the Passenger at the time of confirming the Reservation after having subtracted the Management Fees, that is, the Amount of shared costs paid by the Passenger.

When the Passenger confirms the Journey, you, as a Driver, have the option of providing instructions to TRIBBU to credit the money to your bank account (by entering your bank information in advance in your Account). The payment order in your name will be sent the next business week at the latest after your request.

Once the applicable time limits have ended, any amount that has not been claimed will be considered TRIBBU's own.

5.4.6 REQUEST TO WITHDRAW CASH FROM THE TRIBBU ACCOUNT

Users who have a balance in their virtual wallet can withdraw this amount if they meet the following conditions: (i) The amount must be greater than or equal to 10€. Lower amounts cannot be withdrawn. If you want to close the account and withdraw the money beforehand, the user must contact the technical service. (ii) To have successfully completed the KYC process. You can find more information in this regard in point 5.4.3 of this same section. (iii) The user must have an active and valid bank account to which the money can be transferred.

5.5 Issuance of proof of payment and/or collection of the Journey

a) Issuance of supporting documents:

TRIBBU will make available to Users, on demand, a proof of payment (for Passengers) or a receipt (for Drivers) for a specific Journey. The User must identify the Route ID, their role (Passenger or Driver) and indicate the date and amount.

The supporting document will be for informational purposes only and cannot be considered a commercial or fiscal document, for the purpose of tracing the payment/collection (amount, date, route, payment method and pseudonym/counterparty ID).

b) Prohibition of Driver Billing:

Since Drivers do not act as businessmen or professionals on the Platform and the exclusive purpose is to share costs, Drivers may not issue invoices for the amounts received from Passengers or TRIBBU on the occasion of the Journey.

In this case, only TRIBBU may issue an invoice for its own services (such as commissions/platform), without altering the non-commercial nature of the Journey between Users.

c) Cost sharing limit and Driver liability:

The Driver undertakes not to request an amount of shared costs greater than the actual costs of the Journey, excluding his own share of costs, and without profit margin. The Driver is solely responsible for calculating these costs and for ensuring that the amount requested does not exceed them.

d) Verification and compliance measures:

TRIBBU may require reasonable information and/or documentation from the User to verify compliance with this clause.

TRIBBU reserves the right to suspend your Account if you use a rental vehicle with a driver or other commercial vehicle, taxi or company vehicle in order to generate a profit through the App. Remember to provide TRIBBU, if requested, with a copy of your vehicle registration certificate and any other information that shows that you are authorized to use the vehicle in question on the App and that you are not getting any benefit from using it.

TRIBBU also reserves the right to suspend your Account, limit your access to the Services or resolve these Terms of Use if your activity on the Platform, given the nature of the Routes offered, your frequency, the number of Passengers transported and the amount of shared costs requested, leads you to a position where you generate a profit, or for any other reason that suggests to TRIBBU that you are generating a profit through the Platform.

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6. Non-commercial and non-business purpose of the services and the app

You agree to use the Services and the App only to get in touch, for non-commercial and non-business purposes, with people who want to share a Journey with you.

As a Driver, you agree not to request an amount of shared costs greater than the actual costs of the trip and that could generate a benefit, specifying that, in the context of sharing a cost, you have to assume as a Driver your own part of the costs incurred on the Journey.

You are solely responsible for calculating the costs you incur during the Journey and for ensuring that the amount requested from your Passengers does not exceed the actual costs of the journey (excluding your share of the costs). TRIBBU reserves the right to suspend your Account if you use a rental vehicle with a driver or other commercial vehicle, taxi or company vehicle in order to generate a profit through the App. Remember to provide TRIBBU, if requested, with a copy of your vehicle registration certificate and any other information that shows that you are authorized to use the vehicle in question on the App and that you are not getting any benefit from using it.

6.1 Responsibility of facilitators

When there are companies or universities that make available to their employees the possibility of using the APP for shared trips, this will be carried out for the sole purpose of facilitating or potentiating cooperation and participation networks within the framework of the collaborative economy, so the decision on its use depends exclusively on the users and is completely voluntary.

The facilitators are exempt from any responsibility for the interaction that exists between the APP and its users or between the users of the APP with each other, even if they are closed groups promoted by the same facilitators. You acknowledge and accept that Users (Drivers or Travelers) act under their sole and total responsibility; TRIBBU, nor its facilitators, control the validity, veracity or legality of the Advertisements, Places and Routes offered, do not offer transportation services or act as public transport companies.

Therefore, you accept that the facilitators will not be held responsible for any incident that occurs during a Journey, especially in relation to:

(I) erroneous information communicated by the Driver in his Announcement, or by any other means, regarding the Trip and its conditions;

(II) the cancellation or modification of a Trip by a User;

(III) the behavior of its Users during, before or after the Journey and

(IV) traffic accidents.

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7. Cancellation Policy

7.1 Payment refund conditions in case of cancellation

This cancellation policy will only apply to Booked Trips. The cancellation of a seat on a reserved Journey by the Driver or the Passenger once the reservation has been confirmed, will be subject to the following:

— If the cancellation is made by the Driver, the Passenger will be refunded the total amount they have paid (i.e., the Amount of shared costs and related Management Fees). Basically, these are cases in which the Driver cancels the trip or does not arrive at the meeting point within 20 minutes after the agreed time;

— In case of cancellation by the Passenger:

I. If the Passenger cancels more than 24 hours in advance of the scheduled departure time mentioned in the Announcement, only the Amount of shared costs will be returned to the Passenger. The Management Expenses will be left by TRIBBU and the Driver will not be entitled to receive any sum of any kind;

II. If the Passenger cancels the trip less than 24 hours before the departure time mentioned in the Announcement and more than 30 minutes before the start of the Journey, the Passenger will be entitled to a refund of half of the Amount of shared costs paid at the time the Reservation was made. The Management Fees will be kept by TRIBBU and the Driver will be paid 50% of the Amount of shared costs;

III. If the Passenger cancels less than thirty minutes before the scheduled departure time in the Announcement, the Passenger will not be refunded the full Amount of shared expenses. The Management Expenses will be left by TRIBBU and the Driver will receive the full amount of shared expenses;

IV. If the Passenger cancels after the scheduled departure time mentioned in the Announcement, or if they have not arrived at the meeting point within 15 minutes after the agreed time, they will not be entitled to any refund. The Driver will be compensated for the total cost of the Amount of shared costs and the Management Expenses will be kept by TRIBBU.

If the cancellation occurs before the departure date and for reasons attributable to the Passenger, the Square or Seats canceled by the Passenger will automatically be available to other Passengers, who can book them online under the conditions of these CGU.

TRIBBU will assess, at its discretion and based on available information, the legitimacy of reimbursement requests.

7.2 Right of withdrawal

In accordance with the provisions of Article 103 a) of the General Law for the Protection of Consumers and Users, you will not have the right to withdraw from the moment of delivery of the Booking Confirmation, provided that the Contract between you and TRIBBU, consisting of contacting another User, has been fully executed.

8. Behavior of App Users

8.1 Commitment of all people who visit the App

You acknowledge that you are solely responsible for complying with all laws, regulations and obligations applicable to the use of the App. The driving entity through which you access the platform and TRIBBU are not responsible for the behavior of drivers or passengers, or for incidents that occur during the journey.

In addition, by using the App and during the Journeys, you commit to:

(I) not to use the App for professional, commercial or for-profit purposes;

(II) not to send TRIBBU (especially when creating or updating your Account) or other Users of the App false, confusing, malicious or fraudulent information;

(III) not to speak or behave, or publish any content on the App that may be defamatory, insulting, obscene, pornographic, vulgar, offensive, aggressive, inappropriate, violent, threatening, harassing, racist or xenophobic in nature, that has sexual connotations, incites violence, discrimination or hatred, or that encourages illegal activities or the use of substances or more generally that is contrary to the objectives of the App and that may infringe the rights of TRIBBU or a third party, or which may be contrary to good morals;

(IV) not infringe the rights and not damage the image of TRIBBU, especially with regard to its intellectual property rights;

(V) not to open more than one Account in the App and not to open an Account on behalf of a third party;

(VI) not to attempt to circumvent the App's online booking system, mainly by trying to send another User your contact information to make the reservation outside the App in order to avoid paying Management Fees;

(VII) not to contact another User, through the App, for any purpose other than the definition of the conditions of shared travel;

(VIII) not to accept or make payment outside the App;

(IX) comply with these Terms and Conditions and with the Privacy Policy.

(X) In the case of trips financed totally or partially by the company, the chosen route must be the most direct one from the point of departure to the point of destination and in the time slot corresponding to the beginning or end of the working day or shift. The Mutual Society for Work Accidents and Occupational Diseases may reject the classification of a possible accident as work based on the concurrent circumstances. The company is not responsible for the consequences resulting from any accident or contingency that may arise from the use of the APP and/or from carrying out the trips under the modality it offers.

8.2 Driver Commitment

When you use the App as a Driver, you commit to:

(I) respect all laws, regulations and codes regarding driving and vehicles, especially having civil liability insurance in force at the time of taking the Trip and being in possession of a valid driving license;

(II) verify that your insurance policy covers shared travel and that the Passengers with whom you share the ride are considered third parties in your vehicle and, therefore, are covered by your insurance;

(III) not to take any risks while driving, or to take any product that could negatively affect your attention and your ability to drive in an attentive and completely safe manner;

(IV) publish Announcements that only correspond to Routes already scheduled;

(V) take the Journey according to the description in the Announcement (especially with regard to whether or not to use the highway) and to respect the times and places agreed with other Users (especially the meeting point and the place of destination);

(VI) do not carry more Passengers than the number of Seats indicated in the Announcement;

(VII) use a vehicle in good condition and that complies with all legal regulations, especially with the current MOT Certificate;

(VIII) to share with TRIBBU or with any Passenger who requests it your driver's license, your vehicle registration certificate, your insurance policy, the MOT certificate and any other document that demonstrates your ability to use the vehicle as a Driver in the App;

(IX) in the event of a delay or change in the time or in the Journey itself, inform your Passengers without delay;

(X) in the case of a cross-border Journey, keep and have available to the Passenger and to any authority that requests it, a valid document showing your identity and your right to cross the border;

(XI) wait for Passengers at the agreed meeting point at least 30 minutes after the agreed time;

(XII) not to post any Advertisement relating to a vehicle that is not your own or for which you do not have permission to use it as a shared transport;

(XIII) ensure that Passengers can contact you at the phone number registered in your profile;

(XIV) not to generate any benefits through the App;

(XV) not have any contraindications or medical incapacity to drive;

(XVI) behave appropriately and responsibly during the Journey, in accordance with the philosophy of shared travel.

8.3 Passenger Commitment

When you use the App as a Passenger, you commit to:

(I) adopt appropriate behavior during the Journey so that it does not interrupt the Driver's concentration or driving or the peace and quiet of the rest of the Passengers;

(II) respect the Driver's vehicle and its cleanliness;

(III) in the event of a delay, inform the Driver without delay;

(IV) wait for the Driver at the agreed meeting point at least 30 minutes after the agreed time;

(V) communicate to TRIBBU, or to any Driver who requests it, your identity document or any other document that proves your identity;

(VI) not to carry during a Journey any item, substance or animal that may distract the Driver's concentration and driving, or whose nature, possession or transport is illegal;

(VII) in the case of a cross-border Journey, keep and have available to the Driver and to any authority that requests it, a valid document showing your identity and your right to cross the border;

(VIII) ensure that Drivers can contact you at the phone number registered in your profile, even at the meeting point.

In the event that you have made a Reservation for one or more Seats on behalf of third parties, in accordance with the provisions of the previous Article 4.2.3, you guarantee that said third party will respect the conditions established in that Article and, in general, these Terms and Conditions. TRIBBU reserves the right to suspend your Account, limit your access to the Services or terminate these T&Cs in the event of non-compliance by the third party on whose behalf you reserved the Plaza in accordance with these T&C.

8.4 Fraudulent Behavior: Consequences

Responsibility and consequences for the user who uses our App and if the commission or indications that a crime of fraud is being committed, or any illegal activity, unusual, fraudulent or suspicious behavior that does not necessarily constitute a crime, and may thus disturb or alter the proper functioning of the App, it may act as follows:

- The user expressly and on a recurring basis undertakes to make appropriate use of the content and services offered by our APP, and the latter may reserve the right to expel, at any time, a user if there is possibly fraudulent or suspicious behavior, as well as clear and conclusive evidence that one or more criminal offences have been committed or are being committed (crime of fraud, computer crimes (phishing), among others...) defined by articles 248, 249, 250, 251 and 251 bis, of the Spanish criminal code, as well as any type of illegal or fraudulent activities and behaviors that violate the rights of other users as well as a misuse of the platform that endangers the security of other users and/or the security of the platform (such as: suspicious IP addresses, spam, identity theft)). In this way, the same legal provisions will apply with the same consequences in all the laws where our company or App operates.

- Consequently, if a user commits the crimes mentioned above using the techniques described by articles 248 and following of the Criminal Code, either through computer manipulation for the purpose of obtaining a transfer, the manufacture of computer programs for the commission of the scam, the use of credit and debit cards to carry out transactions against the owner, among others (this list is merely enumerative and clearly not limiting), as well as possible suspicious and fraudulent behavior or Also for illegal or illegal activities, the company may ex officio suspend the account temporarily as well as all outstanding transactions collected or balances that the user has to collect until the facts or accusations are confirmed.

- If, after evaluating the situation and the company has reasonable, solid, objective and sufficient evidence to prove that the user has committed or is committing a crime of fraud and all the forms that this crime entails, as well as the activities and behaviors mentioned above, it may: -permanently block the account and immediately expel the user from the community; -Not to pay any outstanding balance, as well as withhold such amounts visible in the account (balances to be collected for example) Claim damages and damages caused; and -Take appropriate civil and criminal actions against the suspected User

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9. Limitation of Liability

TRIBBU provides the App and Website services “as is” and “as available”. The services of the App and the Website may be subject to limitations, delays and/or other problems inherent to the use of the Internet and electronic communications and are not guaranteed to be available or error-free at all times.

Neither TRIBBU nor any TRIBBU client or collaborator company will be responsible for any damage or harm suffered by users as a result of the misuse of the Website or App owned by TRIBBU, except in the case of malicious conduct, deliberate recklessness or serious negligence on the part of TRIBBU or its customers or collaborators.

At all times, the User (whether driver or passenger) will be personally responsible for compliance with the TRIBBU terms and conditions and for everything that happens before, during and after the course of the trip, exonerating TRIBBU and TRIBBU's client or collaborating companies from any liability arising from damages, injuries, delays or failures in execution that result from causes that are beyond our reasonable control.

Any harm caused by the fact of having indicated in an insufficient, untimely or incorrect way the information relating to the trips, as well as the origin and destination addresses necessary for the proper provision of the services, will be the responsibility of the user.

By accepting these CGU, the User releases TRIBBU and TRIBBU's client and collaborating companies from any and all liability for any accident or incident that may arise during the trip.

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10. Suspension of Accounts, Limitation of Access and Termination

You can terminate your contractual relationship with TRIBBU, at any time, free of charge and without having to explain the reason. To do this, you must send us an email through the incident management section, and we will unsubscribe you. In the event of (I) non-compliance by you with these CGU, including, but not limited to, the breach of your obligations as a User as established in Articles 6 and 8 above, (II) exceeding the limit established above in Article 4.3.3, or (III) in the event that TRIBBU has any real reason to believe that it is necessary to protect its security and integrity, that of Users or third parties, or for the purposes of fraud prevention or investigations, TRIBBU reserves the right to:

(I) rescind the T&Cs that link you to TRIBBU immediately and without prior notice; and/or

(II) prevent the publication of, or delete any opinion, Announcement, message, content, Reservation request, or any content you have posted on the App; and/or

(III) limit your access to and use of the App; and/or

(IV) temporarily or permanently suspend your Account.

When it is necessary to make such a termination, you will be notified of this decision so that you can submit your explanations to TRIBBU. TRIBBU will decide, at its discretion, whether or not to lift the applied rescission.

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11. Personal Data

In the context of your use of the Platform, TRIBBU will collect and process your personal information in order to ensure the proper functioning of the service. By using the App and registering as a User, you acknowledge and accept the processing of your personal data by TRIBBU in accordance with applicable legislation and the provisions of the Privacy Policy.

TRIBBU ensures the protection of the personal data of users and their use in accordance with current regulations on privacy and data protection. The information collected is used for a variety of purposes, including managing platform services, preventing fraud, complying with legal requirements and improving the user experience.

Data processing is based on different legal bases, such as the execution of the service contract, compliance with legal obligations, TRIBBU's legitimate interest in improving its services and, in certain cases, the user's express consent.

Users have the right to access, rectify and delete their data, as well as to limit or oppose their processing and to request the portability of their information. To exercise these rights or for more information on how your personal data is treated and protected, you can consult the Privacy Policy from TRIBBU or get in touch at dataprotection@tribbuapp.com.

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12. Intellectual Property

12.1 Fraudulent Behavior: Consequences

Subject to the content provided by its Users, TRIBBU is the sole owner of all intellectual property rights related to the Service, the App, its content (specifically the texts, images, designs, logos, videos, sound, data and graphics) and to the software and databases that ensure its operation. TRIBBU guarantees you a personal, non-exclusive and non-transferable right to use the App and Services, for your personal and private use, for a non-commercial purpose and in accordance with the purpose of the App and the Services. It is totally prohibited to use or exploit the App and the Services, including their content, for any purpose other than that intended without the prior written consent of TRIBBU. In particular, the following are totally prohibited:

(I) reproduce, modify, adapt, distribute, publicly represent and disseminate the App, the Services and all their content, without prior express authorization from TRIBBU;

(II) decompile and reverse engineer the App or Services, except for the exceptions stipulated by the applicable texts;

(III) extract or attempt to extract (in particular using data extraction robots or similar data collection tools) a substantial part of the data from the App.

12.2 Content posted by the User on the App

In order to allow the provision of the Services, and in compliance with the purpose of the App, you grant TRIBBU a non-exclusive license to use the content and data you have provided in the context of using the Services (hereinafter referred to as the “User Developed Content”). In order to allow TRIBBU to distribute via the digital network and in accordance with any communication protocol (especially the Internet and mobile networks) and to be able to offer the content of the App to the public, you authorize TRIBBU to reproduce, represent, adapt and translate your Content developed by the User worldwide and for the full duration of your contractual relations with TRIBBU, in accordance with the following:

(I) you authorize TRIBBU to reproduce all or part of your Content developed by the User on any digital recording medium, known or to be known, in particular on any server, hard drive, memory card or other equivalent medium, in any format and through any process, already known or to be known, to the extent necessary for any storage, backup, transmission or download operation related to the operation of the App and the provision of the Service;

(II) you authorize TRIBBU to adapt and translate its Content developed by the User, and to reproduce such adaptations in any digital medium, known or unknown, established in point (I) above, with the objective of providing the Services in different languages. This right includes the option of making modifications to the format of your Content developed by the User, with respect to your moral right, with the objective of respecting the graphic design of the App or to make your Content technically compatible with our software for subsequent publication through the App.

(III) You authorize TRIBBU to use and share your personal data for promotional purposes (the name and activity in the application). Private and sensitive data such as last name, address, bank details or others that could endanger either party will not appear.

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13. TRIBBU function

The App constitutes an online network connection platform on which Users can create and publish Trip Announcements in order to share them and the costs associated with the Journey. These Announcements will be viewed by other Users to check the conditions of the Journey, and, where appropriate, to directly book a seat in the vehicle in question with the User who published the Announcement on the App.

By using the App and accepting these Terms and Conditions, you acknowledge that TRIBBU is not a party to any formalized agreement between you and other Users with the objective of sharing the costs related to a Journey.

TRIBBU has no control over the behavior of its Users and the users of the App. It does not own, operate, supply or manage the vehicles included in the Announcements, and it does not offer Routes in the App. You acknowledge and accept that TRIBBU does not control the validity, veracity or legality of the Advertisements, Seats and Routes offered. In its capacity as an intermediary, TRIBBU does not offer transportation services or act as a carrier, TRIBBU's function is limited to facilitating access to the App.

Users (Drivers or Passengers) act under their sole and total responsibility.

In its capacity as an intermediary, TRIBBU will not be held responsible for any incident that occurs during a Journey, especially in relation to:

(I) erroneous information communicated by the Driver in his Announcement, or by any other means, regarding the Trip and its conditions;

(II) the cancellation or modification of a Trip by a User;

(III) the behavior of its Users during, before or after the Journey.

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14. Operation, Availability and Functionality of the App

In addition, TRIBBU reserves the right to modify or suspend all or part of access to the App or its functionalities, at its discretion, either temporarily or permanently.

TRIBBU will try as far as possible to maintain the constant operation of the App 7 days a week and 24 hours a day. However, access to the App may be temporarily suspended, without prior notice, for technical reasons, maintenance, migration or upgrade operations, or due to power outages or restrictions related to network operation.

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15. Amendment to the Terms and Conditions

These T&Cs and the integrated reference documents form the entire agreement between you and TRIBBU regarding the use of the Services. Any other document mentioned in the App (Frequently Asked Questions, for example), is for indicative purposes only.

TRIBBU may modify these CGU to adapt them to its technological and commercial environment, and to comply with current legislation. Any changes made to the Terms and Conditions will be published on the App indicating the date of entry into force.

These CGU have been drafted in Spanish, in accordance with Spanish legislation.

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16. Identification of Energy Savings Certificates (only for Spain)

16.1 Description of the Incentive

Within the framework of the legislation on energy savings certificates (CAE), TRIBBU and Delcae (limited company with registered office at Paseo de la Castellana 140, 6ºB, 28046 Madrid, Spain, registered under number B56305618) allow you, at your discretion, to obtain an incentive derived from the energy savings generated by sharing a car using the Platform as a Driver and/or Passenger under the conditions established by Royal Decree 36/2023 of January 24, 2023, which establishes a system of energy savings certificates in Spain, partially developed by Order TED/815/2023 of July 18, 2023, Order TED/845/2023 of July 18, 2023, Resolution of July 3, 2024, of the General Directorate of Energy Planning and Coordination, updating Annex I of Order TED/845/2023, of July 18, approving the catalog of standardized energy efficiency measures, and the TRA030 and TRA040 Sheets according to additional verification criteria provided by the Ministry for the Ecological Transition and the Demographic Challenge applicable to travel carried out through the Platform between January 26, 2023 and July 18, 2024 inclusive and subject to the conditions described below.

If you meet the conditions of the offer (see article 16.2 below) and subject to the validation of your file by the Ministry for the Ecological Transition and the Demographic Challenge, you can receive an incentive subject to conditions.

The details and value of the incentive will be communicated once the mandatory checks mentioned in clause 16.3 have been carried out. The communication of this information does not guarantee payment of the incentive, which will be subject to energy savings validations in accordance with clause 16.3.

TRIBBU may at any time modify, suspend or end the incentive offer with prior notice. You understand and accept that the existence and validity of the regulations of the CAE System is an essential condition for the issuance and/or payment of the incentive by TRIBBU. You acknowledge and accept that, in the event of cancellation, invalidation or total or partial disappearance of the regulations of the CAE System, the incentive offer will automatically expire and that you will not be entitled to any incentive nor will you be entitled to any payment from TRIBBU.

In addition, TRIBBU reserves the right to specify additional conditions for the use of incentives on the Platform. TRIBBU reserves the right to cancel or set an expiration date for any credit issued in the following cases:

- The credit is not being used strictly in accordance with the terms of use;

- TRIBBU suspects fraudulent or misuse of credit.

16.2 Eligibility for the incentive offer

You can only benefit from this incentive offer as a Driver and/or as a Passenger, provided that you meet all of the following conditions:

(i) you are registered on the website www.tribbuapp.com and have an active account on the Platform;

(ii) you have registered your first and last name in your account (pseudonyms, random series of letters, use of numbers or other similar registrations are not accepted) before July 18, 2024 inclusive;

(iii) you have entered and certified your email and mobile phone number before July 18, 2024 inclusive;

(iv) you have made between January 26, 2023 and July 18, 2024, including at least one trip in Spain and between two cities in Spain - (a) as a Driver with at least one Passenger who has paid the Shared Expenses through the Platform, and/or- (b) as a Passenger and you have paid the Shared Expenses to the Driver through the Platform;

(v) If you are a Driver, you have registered your bank details in your Platform account and you have received the payment of the Shared Expenses for the trip mentioned above in your bank account;

(vi) you have received a communication directly from TRIBBU informing you about CAE and the possibility of benefiting from an incentive in exchange for the transfer of ownership of the energy savings you have generated through the use of the Platform and you have not requested not to benefit from this incentive or refused the processing of associated personal data as described in our Privacy Policy;

(vii) you have not benefited from an equivalent incentive for the same trip proposed by another car-sharing platform.

16.2 Verification of compliance with the conditions of the incentive offer and validation of your energy saving action by the authorities

If you are a driver and/or if you are a passenger, you agree to respond in a timely manner to any TRIBBU request if compliance with this condition is verified. In the absence of a satisfactory response to these requests, TRIBBU reserves the right not to deliver or pay the incentive.

In addition, the regulations of the CAE System require mandatory checks and validations of energy savings submitted by entities responsible for controls, such as the National Coordinator or energy savings verifiers. These verifications and validations are conditions for the issuance and/or payment of the incentive, which will be made after the final validation by the National Coordinator. You recognize that, if your energy savings are not validated by the National Coordinator, TRIBBU will not be able to issue or pay the incentive.

17. Applicable Law and Litigation

These CGU have been drafted in Spanish, in accordance with Spanish legislation. The App is edited and managed by HOOP SOLUTIONS SL, having its registered office at C. de la Reina Mercedes, 1, 3, Tetuán, 28020 Madrid, Spain.

The Platform is hosted on the servers of Google Limited Ireland, whose registered office is at Gordon House, Barrow Street, Dublin 4 (Ireland).

For any questions, you can contact HOOP SOLUTIONS S.L. through the following email: info@tribbuapp.com.

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